State Farm® Insurance Agent Patricia Bloomer-Kirkpatrick

"Update: The policy still hasn't been canceled... Even though Nicole stated she canceled it. No one is answering the phone or my emails. SHOCKING. Original: I had an extremely unprofessional experience with Nicole Bloomer while trying to set up a business insurance policy through State Farm. After filling out an online request to be contacted by an agent, Nicole reached out instead. Communication was slow and disorganized—she sent one business-related question per day via text, and when we finally spoke on the phone, she abruptly cut the call short to pick up her kids, promising to follow up later (which she didn’t). I called her, she answered, requested to put me on hold, and then hung up on me. When I tried to reach her again, my calls were not answered. Then she stated via text that she called me and it "went straight to voicemail," though no one else had trouble contacting me. After several attempts, I was finally able to get my policy processed, but even then, communication remained difficult. When I asked to handle an additional insured designation over the phone instead of texting back and forth, her tone became sarcastic, and she gaslit me about the communication issues. After expressing my frustration and asking if another agent could assist me, she claimed she was the only one handling business policies. She unnecessarily shared details of her business with my mother (who was not involved in this initial process). When I decided to cancel due to the poor service, she continued to be condescending, sarcastically mentioning the small refund amount. If you’re a small business owner looking for serious, professional service, I would not recommend working with this agent. The process was dragged out unnecessarily and could have been handled in a single day with better communication."

"Nicole/ Randee, always present the facts to me in words that are clearly understood. One or both of them get back with me within one business day. I feel that is the norm I'm the business world. They are both easy to talk to as well.."

"This office never answers their phone and doesn't call you back, if the respond it's with a text"

"Our claim was a specialty claim, and the value was high. We were kept up to date on every process as things progressed. Nicole and Randi are amazing!"

"Very good customer service. We've been with her for almost 20 years."

"My grandma has been a client of Patricia’s for years and loves coming here . They treat her well . Go see Patricia , she’s the best"

"Spent a few hours with Patricia getting our finances in order. Patricia and her staff were professional and very helpful. Going back in a few weeks to continue working with Patricia and her Team. I highly recommend Patricia to anyone who needs insurance and help getting your finances organized."

"Randi always is super helpful and kind with everything I need!"

"Have been with them for a good while now, we love the service. Always greeted with a smile and there good for a few laughs. They treat you like family, and help like friends. Definitely want to do business with them for all your insurance needs, lifetime customer for sure."

"Patricia and the rest of the Perrysburg StateFarm team provide a comfortable and welcoming experience and truly care about taking care of you. They break down every piece of information so you can better understand and choose the options that fit your budget and lifestyle. They really are your good neighbors."

"Very caring and thoughtful. Seems like she really cares about you and your family"

"When purchasing my 1st home, I looked at many insurance providers. Not only was Patricia Bloomer-Kirkpatrick - State Farm the best value for my home, but I transferred my auto, my umbrella policy, and my recreation vehicle insurances to them as well. It was a great experience all around. My representative, Randi Wahl was patient with all of my questions, educated me on what options were available without “pushing” anything & letting me decide what I thought was a fit for me. I highly recommend her & Patricia Bloomer -Kirkpatrick for a stress free insurance experience & great customer service before & AFTER the purchase."

"Never explained how the life insurance worked well enough to myself and other young adults I know, was under the impression my policy was on hold and in fact it was just eating all the money I put into it. Lost out on everything I put in years ago. Once I wanted to start back up putting extra money I saved in my account I was informed it was closed. I have great auto insurance, renters, and life insurance now with other companies. Would never recommend anyone going back or using State Farm."

"Patricia and her staff were very helpful. Thank you"

"I have been with Patricia and her team for a little over a year and I would definitely recommend them! I have been with State Farm for years and my previous agent was a train wreck! He cost me so much money both with premiums and my deductibles on things that were not my fault. When I switched Nicole sat down with me and helped me fix my policies so that they work best for me. They are there to answer any question I have. Nicole, Randi and Jenny have been amazing when helping me out with my current hit and run situation! Thank you for all the hard work your team has done for me!"

"We have been with Patricia and her team for a little over 5 years and I recommend them to everyone! They are always there when we need them and are quick to answer any questions we have! I love that they are family oriented and are so close with their clients! Nicole and Randi have helped us through buying our first house... to selling our first house and buying our forever home! Thank you for all the hard work your team has done for our family!"

"Best insurance and agents around. They really care about you thank you"

"Staff is very helpful and courteous. Every time that I have had a question or needed assistance, I have received a quick response. I’d recommend them."

"Knowledgeable and friendly staff."

"Great family owned business. You get the attention that is not available at the big box stores."

"I love all the staff here! They are all so friendly and care about you! Ive been with then for a while now and never have any issues! I would reccomend this office to family and friends!"

"Staff is nice at first until you’re with them for a bit then they’re rude after you switch to their agency. They don’t go out of their way to help their customers and also added stuff on my plan that I didn’t want and didn’t change it after I addressed the issue to them. Wouldn’t recommend going to this agency. I also used to work for them and they didn’t know how to run their business and was telling me lots of untrue things as well. As a customer/former worker of theirs, wouldn’t recommend."

"Such nice ladies who actually care about you too"

"Very helpful and friendly. Good prices too."

"Very helpful and suggested changed to our plan to turn out to be critical coverage. Very happy with the service here."